Return Policy
1. Return Policy
- Eligibility: Items can be returned within 30 days of receipt if they are unworn, unwashed, and in their original condition with tags attached.
- Non-Returnable Items: Sale items and custom-made products are not eligible for return.
2. Return Process
- Initiate a Return: Contact our customer service team at support@hoodculture.com to request a return authorization.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
- Processing Time: Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to appear in your account.
4. Exchanges
- Process: If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.